We'd like to explicitly acknowledge that Kissing Crows Outpost and Kissing Crows Cyclery operate on unceded Musqueam, Squamish, and Tsleil-Waututh lands.

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FAQ

What Is Kissing Crows Outpost? Are You A Bike Shop?

Kissing Crows Outpost is the shipping division as well as the web store support and fulfillment team at Kissing Crows Cyclery. If you want something delivered to wherever you ride, you want to work with us at the Outpost. if you want a professional repair, bike fitting, or to come shop in person, you want Kissing Crows Cyclery. The Outpost is also where you should look to set up online purchases for in-store pickup. If you do want to come to our brick and mortar location, it is at 4562 Main Street, Vancouver, B.C, Canada. You can call the bike shop at (604) 872-5477 or email our team at [email protected] for any inquiries.

I’m Looking For A Product That Isn’t Listed Here On The Web Store. Can You Get It For Me?

We will certainly try! Between Kissing Crows Outpost and Kissing Crows Cyclery we have many, many distributors who carry many, many different products. If what you want is not listed here on the site there is still a very strong chance we can get you the parts you need. It helps us out a ton if you choose to purchase through us, so please do inquire. The best way to get in touch with us is by contacting our customer service team at [email protected], or phoning in at (604) 872-5477. Thanks! 

What Is Your Return Policy?


At Kissing Crows Outpost we aim to provide you with the support you need to get your purchases right the first time. Our customer service team is trained to answer your part compatibility, fit, and product specification questions so you don’t need to worry about picking up the wrong items in the first place. That being said, sometimes returns and exchanges are no longer avoidable. If you do need to start the return process, or have questions about eligibility, please see our ‘Returns, Exchanges, and Warranty page to get started. 

Do You Ship Internationally?

Yup! With the exception of All City and Salsa complete bicycles, we will be shipping nearly everywhere in the World. During our soft launch we will only be offering shipping within Canada, but every week we are preparing more and more product for international sales and shipping. We will certainly let you know when integrated shipping options for all of you all over the World is ready! If you have more questions about shipping please see our dedicated ‘Shipping’ page.

What I Received Is Not What I Ordered. What Do I Do? 

Please contact our customer service team at [email protected] so we can rectify the situation. If we conclude that we have made an error in fulfilling your purchase we will cover the cost of return shipping and new shipping charges and will get you your product(s) as fast as possible. Don’t be shy to reach out!  

What Payment Methods Do You Accept?

We accept Visa, MasterCard and Debit card payments. If none of these options will work for you, you can always stop by our brick and mortar shop, Kissing Crows Cyclery and pay cash or to setup an E-Transfer. We are located at 4562 Main Street, Vancouver, B.C. 

Do You Offer Any Layaway or Payment Financing Options?

At this time we do not, but are considering making this an option through Paybright. Check back in here or follow us on Instagram (@kissingcrows,) and/or follow us on Facebook (Kissing Crows Cyclery,) for updates on this front. We’re hoping to make this happen!

Additional Questions and Inquiries:

**If you have any other questions that are not listed here please reach out to our Customer Support team. Use the Contact Form (It’s located in our Returns, Exchanges, and Warranty page, but don’t worry about that,) to get in touch and we’ll be happy to help!**